Retail Customer Service Associate

Store Consultant

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs and graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

General Duties and Responsibilities : (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People : Follows instructions of supervisors and assists other team members in performing store functions

Service : Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need; Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services; Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs; Ensures all customer problems are resolved quickly and to the satisfaction of the customer; Takes complex customer orders using order systems and provides accurate pricing information; Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels; Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents; Maintains a safe, clean and orderly retail Store

Profit : Ensures confidentiality of customer data and careful handling of documents, media, and packages; Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change; Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability; Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage; Takes preemptive action to prevent errors and waste; Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits; Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management : Performs multiple tasks at the same time; Looks for opportunities to improve

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.