Fiber Operations Support Coordinator

A company is looking for a Fiber Operations Support Coordinator.

Key Responsibilities

Coordinate the resolution of construction-related concerns and correspond with residents regarding repairs and reimbursements

Provide day-of-job support as the first point of contact for field technicians and local operations teams

Monitor work orders for quality and accuracy, assist with data collection, and ensure adherence to operational processes

Required Qualifications

Two or more years of experience in a customer service role, preferably in a telco or internet service provider

User-experience with scheduling and dispatching software is preferred

Experience in dispatching, vendor management, and data analytics is an asset

Knowledge of construction practices is a plus

Experience with property management or dealing with HOAs / housing co-ops / condominiums is preferred