Collections Specialist

Collections Specialist

About the Role : CRG's rapidly growing transportation client in Southwest Charlotte is seeking a Collections Specialist to join their team! This person will be responsible for the timely collection of assigned Accounts Receivables. This role doesn't entail any research or dispute resolution. This is the perfect opportunity to work for a global organization and enhance your skills!

About the Company : Our Transportation and Logistics client, with an annual revenue of nearly $225 million, has generated consistent growth through expansion, acquisition, and innovation. It currently has over 500 locations and is the largest intermodal equipment provider in the industry. Since 2014, CRG has placed over 240 employees within this organization, which is consistently rated high among its employees for having an excellent benefits package, collaborative work culture, and passion for giving back to the community.

Opportunity : Contract (6 months)

Compensation : $24 - $25 / hour + production-based bonuses, up to $1,250 in bonuses per month!

Hours : Monday-Friday, 8 : 00am - 5 : 00pm

Location : Remote (on-site in southwest Charlotte, NC for initial training and various meetings throughout the contract)

Responsibilities :

• Perform collection activities on all accounts that have an outstanding balance to reduce past due balances and meet goals.
• Provide a high level of customer service and professionalism when communicating with internal and external customers.
• Contact customers via phone and e-mail to establish reasons for past due accounts.
• Make arrangements with customers for payments to bring account current and follow up to ensure obligation is satisfied.
• Verify payment status of outstanding invoices.
• Document all customer interactions and collection activities in the system.
• Resend invoices and statements as required.
• Review credits on account and contact customers to obtain remittance details.
• Coordinate with the payment application team to ensure payments are applied correctly.
• Provide updates to customers regarding registration and insurance status.
• Make recommendations to the collections supervisor for development, implementation, and improvement of collections documents, policies and procedures.

Qualifications :

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Benefits Options :

Category Code : JN001

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