IT Helpdesk Analyst

IT Helpdesk Analyst Opportunity with Traylor Bros., Inc.!

Traylor Bros., Inc. is a highly-respected heavy civil construction company working on some of the biggest, most technically challenging bridge, marine, and underground jobs in North America. William F. Traylor founded Traylor Bros. in 1946, finding success by taking on - and succeeding with - extremely challenging projects. His combination of honesty, courage and innovative abilities are the traits that embody the firm to this day.

What makes us different?

Our Mission is to excel at constructing complex infrastructure safer, better, and faster by engaging the entrepreneurial and innovative spirit of our team members and providing a limitless opportunity for personal and professional growth in a close-knit and collaborative organization.

Our Core Values :

Safety .  We are committed to providing a safe work environment. This is always our priority.

People .  Our talented team is our greatest asset. We provide opportunity, reward performance, and support a positive and balanced work environment.

Innovation.  We have the ability to engineer creative solutions to overcome any obstacle.

Ethics.  We are honest and ethical in all our business dealings.

Communication.  We encourage open and honest communication throughout our organization.

Community.  We add value to our industry and the communities in which we work.

Position Summary

The IT Helpdesk Analyst serves as the primary point of contact for end users requiring technical assistance. This role provides prompt, high-quality support for hardware, software, mobile devices, and basic network issues. The Analyst is responsible for diagnosing and resolving technical problems, managing helpdesk tickets, supporting Microsoft 365 and related platforms, and ensuring a positive customer service experience while maintaining system reliability, security, and documentation.

Key Responsibilities

End User Support & Service Desk

Serve as the main point of contact for IT support requests via phone, email, ticketing system, remote tools, and in person

Monitor, prioritize, document, and resolve helpdesk tickets in a timely and professional manner

Build rapport with users and communicate clearly throughout the resolution process

Escalate complex or unresolved issues when necessary

Perform post-resolution follow-ups and analyze recurring issues

Technical Support & Systems

Diagnose and resolve hardware, software, and peripheral issues

Provide hands-on desktop support including installations, imaging, and configurations

Support Microsoft Windows and Microsoft 365 environments

Manage user accounts and permissions via Active Directory and Entra AD

Deploy and support PCs, laptops, iPhones, iPads, and peripherals

Perform basic network troubleshooting

Maintain and troubleshoot audio-visual equipment

Maintain and troubleshoot Apple mobile devices

Asset, Security & Documentation

Maintain hardware and software inventory and licensing

Coordinate hardware warranty repairs and vendor support

Follow IT security policies and maintain confidentiality

Create and maintain documentation, help sheets, and FAQs

Assist with IT projects and technology deployments

Required Qualifications

Associate’s degree in IT or equivalent experience

2–5 years of IT helpdesk or desktop support experience

Strong knowledge of Microsoft Windows and Microsoft 365

Experience with ticketing systems and remote support tools

Basic networking knowledge

Strong troubleshooting and customer service skills

Self-motivated

Preferred Qualifications

Bachelor’s degree and / or IT certifications

Experience with Active Directory, Entra AD, and Windows Server

Endpoint management tools such as Microsoft Intune

Microsoft SharePoint, Dynamics 365, or Power Platform experience

Virtualization or networking hardware experience

Call center or customer service background

Working Conditions & Physical Requirements

Office-based role with occasional travel to other offices or job sites. After-hours or on-call support may be required. Ability to perform hands-on technical work and spend extended periods working at a computer.

Traylor Bros., Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, veteran status, sex, sexual orientation, gender identity, age, genetic information, pregnancy, disability, protected activity, or other non-merit factors.

Required Skills

Required Experience