Patient Logistics Specialist

Patient Logistics Specialist

Do you want to join an organization that invests in you as a Patient Logistics Specialist? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Medical City Plano offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Logistics Specialist like you to be a part of our team.

Job Summary and Qualifications

What you will do in this role:

• Respond to phone calls with a sense of urgency and demonstrating good customer service skills.
• Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests.
• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable).

What qualifications you will need:

• Associate degree or higher preferred.
• Prefer experience in an acute care setting. (example Hospital Unit Secretary) highly preferred experience in an ED.
• Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations.
• Prefer experience in Behavioral Health (example Behavioral Health Tech).
• Possess good communication skills, verbal and written.
• Possess good organizational skills and able to act on multiple tasks.
• Proficient and understands medical terminology

Scheduling Requirements:

• 12 Hour Shifts - Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts Required
• Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.