Customer Service Manager (Remote)

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD / hr and additional rewards based on quality of submission.

Outlier is committed to improving the intelligence & safety of AI models.

Owned and operated by Scale AI , we’ve recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it’s trained on. That’s why

we work with contributors from all over the world , who help

improve AI models by providing expert human feedback . This data has

led to AI advancements for the world's leading AI labs

and large language model builders.

We’ve built a

best-in-class remote work platform for our freelance contributors

to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility.

What you will be doing

We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems.

Adopt a “user mindset”

to produce natural data to meet the realistic needs you have or would use AI for.

Use the tool of

rubrics

to address user needs in a structured way.

Evaluate AI outputs

by reviewing and ranking reasoning and problem-solving responses from large language models.

Contribute across projects

depending on your specific skillset and experience.

What we’re looking for

Education : Bachelor’s degree or higher (or currently enrolled).

Analytical and Problem-Solving Skills : Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.

Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses.

Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs.

Nice to Haves :

Experience in fields like literature, creative writing, history, philosophy, theology, etc.

Prior writing or editorial experience (content strategist, technical writer, editor, etc.).

Interest or background in AI, machine learning, or creative tech tools.

Compensation and benefits

Earn up to $15 USD / hr, paid out weekly

Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM

Free access to

Model Playground

Interact, experiment and engage with leading large language models free of cost

Flexible schedule and

time commitment

No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours / week, up to 40 hours working from home

Join a global community of

Coding experts

Join a global network of experts contributing to advanced AI tools

Disclaimer :

For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.

Equal Opportunity Employer :

Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce.