Customer Service Representative

Customer Service Representative

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do businessit is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Job Summary Provides domestic and international customer support via telephone, fax and e-mail to our internal and external customers. Support includes product and part support, order entry, CRM data entry, coordination of shipping requirements and varying degrees of assistance to customers.

Thrive at work:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work: On-Site (5 days)

What you will do:

• Maintain Que 1 phone status to manage incoming calls to answer questions from domestic and international customers regarding product information, pending order status, shipping/tracking updates, marketing materials, parts quotes and other questions related to customer service and order process. Provide follow-up to customers by phone and/or email. Work with Marketing, Purchasing, Shipping, 3rd Party Logistics Provider, Accounting and Tech Service departments on a regular basis to coordinate and solve issues or concerns.
• Enter parts and consumable orders, process credit card orders, obtain shipping quotes and provide order confirmation to customers via phone or email.
• Facilities formal parts quotes for new and existing customers
• Assist in maintenance of constant updating of customer database information and customer service processes in CRM
• Other duties as assigned

What you will bring:

• 0-3 years related work experience. Prefer call center or customer service experience.
• High school diploma
• Proficient in Microsoft Office Suite

Key Competencies:

• Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
• Demonstrates ability to plan and prioritize work; assess work requirements; make timely and appropriate decisions; use good judgment; meet time commitments.
• Capable of following established procedures and ensuring accuracy in documentation and data; concentration on routine work details amid periodic interruptions.
• Participates and supports team activities; is open to the ideas, diverse views and opinions of others; offers opinions constructively; offers assistance when needed.

Haven't done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. So, if you are excited about this role but your past work experience doesn't align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.

Compensation:

Base Pay Range:

• $31,500 - $45,000

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.