Automotive Regional Performance Manager

Job Description

Job Description

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Resolve operational issues with the Field Operations Support Specialist (FOSS), including, but not limited to, the following :

Dealer performance

Regional Support and Communications

Adhere to all Quick Lane brand standards

Personnel Required Standards

Quick Lane Dealers’ Operating Standards, including safety and cleanliness.

Provide direct in-dealer training and mentoring for all FOSSs.

Provide ongoing in-store support and development training with FOSS personnel monthly.

Quick Lane processes and programs

Lead, develop, train, and coach

Ensure FOSS completes weekly administrative duties accurately and on time

Advance scheduling of visits (Outlook Calendars)

Action Plan creation and updates

STARS Training up to date

Copy Dealer Management and Regional Personnel in visit summaries

Create and deliver annual performance reviews for assigned FOSS

Develop personal growth and performance improvement plans

Deliver all Quick Lane & Quick Lane Express (QLE) performance objectives in the region

Analyze Quick Lane performance in your assigned region monthly and create action plans for underperforming Quick Lane locations

Function as the primary Quick Lane contact with the assigned Regional Management

Support the launch and handoff of newly opened Quick Lanes

Provide in-dealer QLE launch training

Make recommendations to senior management

Provide fill-in support for Quick Lane and QLE stores if the FOSS is TBD or off-duty

Conduct annual business plan meetings with Quick Lane stores

Develop plans to achieve dealer and regional objectives

Drive KPI performance in assigned regions

Personally provide in-store operational support for high-profile and struggling Quick Lanes

Assign FOSS to Quick Lane stores and drive performance

Review action plans for milestone completion and identify issues / opportunities

Request classroom critical skills training as needed within the region

Achieve consumer experience standards as prescribed by FCSD within the assigned regions

Support Quick Lane special projects and initiatives Basic Qualifications

Qualifications

Bachelor’s degree (preferred but not required)

4 to 5 years of professional experience with multi-store retail or operations management

Experienced in dealing with business owners of large and small operation

Excellent verbal and written communication skills

Tech-savvy with proficiency in Microsoft Office products

Knowledge and aptitude using and interpreting financial reports and data

Ability to problem-solve and execute changes that increase efficiencies and improve customer service

Excellent organizational skills, including prioritization and time management

Passionate and excited about building and sustaining relationships

Self-starter with a results-driven mindset

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.