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Chief Experience Officer
Chief Experience OfficerJCC Association • Tucson, AZ
Chief Experience Officer

Chief Experience Officer

JCC Association • Tucson, AZ
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Principal Responsibilities :

  • Develop strategic business plans with financial projections and innovate new programs to consistently improve and maintain the JCC's value proposition among competitors
  • Building upon the marketing efforts in place at the J, oversee the development of a strategic marketing plan to support audience development, membership recruitment and retention and generate revenue
  • Supervise, mentor and guide department managers, identifying learning goals and providing training, certification and professional development opportunities team wide
  • Review, assess, innovate and / or create new programs to ensure the JCC's prominence and attractiveness in the health and wellness space, focusing on holistic member-engagement and membership retention
  • Ensure monthly and annual budget reconciliations, variances and projections, ensuring fiscal responsibility and transparency for all supervised departments
  • Partner with the C-suite and the entire JCC staff to create meaningful experiences for JCC members and community participants on a day-to-day basis

Minimum Qualifications :

  • 7+ years of management and supervisory experience in the fitness / wellness, health services, hospitality or membership-driven industry (JCC experience preferred)
  • Strong personnel management, positive team culture building and supervision experience required
  • Demonstrated success in partnership and / or new business development; membership programs with successful retention and positive revenue generation
  • Excellent customer-service skills; the ability and desire to work with people in both positive and challenging situations
  • Advanced finance, budgeting and financial projection skills
  • Outstanding oral and written communication skills
  • Proficiency in CRM systems (Daxko preferred) and MS office products
  • Cultural competency with Jewish culture and / or a willingness to learn
  • Bachelor's degree required, Master's degree preferred
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