Customer Service Representative

Job Description

Job Description

• Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E / SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initial point of contact with Apex General Inc and Electrical Power Source
• Monitor and respond to emails from residential and commercial customers, AHJ entities, PG&E / SoCal Edison regarding project information, pertaining to work orders and service requests, document inquiries, and invoices.
• Schedule / Coordinate appointments with customers for new service inquiries, sold services, or electrical issues. (Estimates, Diagnostics, Installations, Inspections)
• Work with service estimators and material coordinators to coordinate and assign all service technicians to service appointments daily
• Act as a liaison to relay information / updates, file applications, obtain permits and schedule inspections on behalf of customers regarding updates of services and appointments with appropriate electrical service providers (PG&E / SoCal Edison) and AHJ entities.
• Coordinate and schedule a rotating on call schedule for weekends and holidays for service technicians
• Answer phone calls when assigned for on-call coverage during after-hours and weekends.
• Schedule and Dispatch on-call technicians
• Calculate service costs to invoice customers and issue to appropriate AP dept or residential customer daily.
• Enter service invoice and job record information in bookkeeping accounting system daily
• Handle incoming and outgoing mail and deliveries

Not Necessary but is a +

Knowledge of Service Titan

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