IT Analyst (IT Support, Citrix, VPN, LAN-WAN)DBA Web Technologies • Southbury, CT
IT Analyst (IT Support, Citrix, VPN, LAN-WAN)
DBA Web Technologies • Southbury, CT
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]6+ years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience. Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools. Strong working knowledge of LAN / WAN systems, iManage, mobile technologies (iOS / iPadOS), and document management systems. Demonstrated expertise in customer service, troubleshooting, and project execution. Associates or Bachelor's degree preferred; equivalent experience considered.
DESCRIPTION
Seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their various locations. This role is hands-on and customer-facing, ideal for a proactive, detail-oriented professional passionate about supporting a dynamic environment and ensuring reliable technology performance firm wide.
KEY RESPONSIBILITIES :
- Provide Expert Technical Support : Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.
- Facilitate Meeting Technology : Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.
- System Maintenance & Deployment : Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.
- Collaborate Firm wide : Partner with IT and administrative teams on meeting logistics, event technology, and firm wide initiatives.
- Manage Assets & Tickets : Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.
- Security & Compliance : Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
- Project Support : Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.
- Customer Service Excellence : Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.
QUALIFICATIONS :
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