Network Ops Specialist I

About This Job

The main purpose of this job is to monitor Commerce Bank's Data Center and Network Production Environments including Enterprise servers, SNA Network Connectivity, Applications, Servers, Midrange and Tandem and Batch production window.

Work Schedule

Wednesday 1 : 00 AM - 7 : 30 AM

Thursday - Saturday 7 : 00 PM - 7 : 30 AM

Essential Functions

Ensure appropriate escalation and documentation of incidents

Provide backup to the Shift Manager and technical leadership in solving issues and support the daily tasks and accountabilities in the datacenter as assigned by the Shift Manager

Prepare and participate in a shift turnover process and discuss current and ongoing issues with the incoming shift

Manage and assist support vendors while they are on site follow documented procedures

Participate in I.T. recovery tests by performing documented recovery steps

Monitor the datacenter infrastructure components such as UPS, AC, generators, Fire Suppression Systems

Monitor and escalate issues with applications, computers, network, and security systems running in the datacenter environment

Perform other duties as assigned

Knowledge Skills & Abilities Required

Basic knowledge of monitoring software, problem ticketing systems, and data center environments with emphasis on application support skill sets

Basic understanding of large-scale data center emergency processes and procedures

Ability to cover all the functions performed in the data center

Ability to create and edit technical procedures

Basic team management and informal leadership skills to cover for Shift Manager.

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, and strong team player with excellent verbal, and communication skills

Ability to interact with others in a close team environment in a positive manor. Support our culture and Core Values

Proficiency with desktop computer systems, communication devices, and related software.

Education & Experience

High School diploma or equivalent combination of education and experience required

3+ years of large-scale data center and application monitoring support experience required

Relevant certifications such as : A+, Net+, Calix E5, CompTIA A+ preferred

Preferred knowledge of the following area(s) : Microsoft Networking, MVS, JES2, VTAM, ISPF, SDSF, JAVA, Qbasic, SQL(Oracle 8i), TSO, HTML, Lucent Stinger, Lucent MRT, Calix C & E platforms, Redback and ALU7750, Citrix , CCNA, JNCIA-JUNOS, VCTA-NV, Microsoft Fundamentals

• Must be eligible to work in the US without sponsorship now or in the future
• For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Network Ops Specialist I job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $24.05 to $27.60 per hour.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click to learn more.