Mobile Service Technician

HOLT Truck Centers is looking for a full time Mobile Service Technician. The Service Department is a vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments are essential to the dealership’s success. The main objective of the Mobile Service Technician is to perform diagnosis and repairs on vehicle components and systems for the Service Department.

Accountabilities

• Perform unsupervised work as outlined on major repair orders with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose, troubleshoot, and repair non-typical vehicle issues.
• Engage with external manufacturers and warranty contacts to maximize reimbursement of services.
• Examine assigned vehicle to determine if further safety or service work is required or recommended.
• Consult with service advisor about status of the vehicle repairs.
• Participate in manufacturer-sponsored training programs, schools, and events and make recommendations for other technicians within the shop.
• Document all work performed and recommended on a repair order using accepted language.
• Document all required information for successful completion of a warranty claim.
• Road test vehicles for evaluation purposes specifically for noise, vibration, and harshness to determine needed actions.
• Ensure that customer’s vehicles are kept clean.
• Maintain a safe and clean work environment
• Maintain and be accountable for all dealership-owned tools and manuals. Identify issues with specialty tools and communicate to management.
• Operate shop equipment safely, report safety issues and recommend maintenance and repairs immediately to management.
• Understand, keep abreast of current with, and comply with all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, and so on. Capable of identifying and communicating issues with management.
• Display work ethic it takes to ensure each job is done efficiently and completely.
• Possess great time management and organizational skills.
• Be able to drive a vehicle and determine road worthiness.
• Perform other duties and responsibilities as requested by Manager.

Required Qualifications

• Must be able to pass a pre-employment drug screening and physical examination.
• Must possess a current and valid driver’s license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
• Must be able to work in a fast-paced environment while providing a superior customer service experience
• Must be neat in appearance, punctual, and a team player.
• Possess good communication skills.
• Must be able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand.
• Must be physically capable of performing the duties of technician per dealer requirements.

Preferred Qualifications

• ASE certifications.
• Good organizational skills & strong attention to detail.
• Commercial Driver’s License (CDL) and Class B or above license required within 6 months of hire; must meet company insurability standards.
• Working knowledge of International Truck/IC Bus and supplier product.
• Be able to use the International Service Portal when required.
• Working knowledge of standard diagnostic software.

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.