Floater (Full Time) - Bryan

Job Description

Job Description

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, (deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding Bank services provided and performs a variety of account maintenance), and Customer Advocate functions (courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions).

Cross sells services as required. Responsible for providing excellent customer service and maintaining strong professional relationships.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of financial service functions.

• Presents and explains Bank services and products to clients and assists in meeting their financial needs including the following : opening, closing and maintaining all checking, savings, time deposits, IRA’s, safe deposit boxes and savings bonds
• Answers questions and solves problems for clients by listening to problems, collecting data, securing answers.
• Assists clients with disputes involving Bank online, Master Money, ATM services or deposit accounts.
• Tele-consulting
• Meets goals set on scorecard

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

Assumes responsibility for the effective and professional performance of financial service functions in the Call Center. (Lubbock Division only)

Assumes responsibility for establishing and maintaining effective, professional business relations with customers.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

Assumes responsibility for related duties as required or assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

Education / Certification : High school graduate or equivalent.

Required Knowledge : Understanding of Bank operations preferred.

PROFICIENCIES : Mentor Program

All required training and webinars in 90-day plan

GS3 Program

Precision

Integrated Teller – Advanced functions (split, cash advance, CC, etc.)

CTR / MIL understanding

IVIEW

Product Knowledge

SCO

ATM Balancing

WITS / Wires – min. domestic

Risk Management Skill

Dual Control

Experience Required : At least one year of related experience / cash handling required.

Previous Teller experience preferred.

Skills / Abilities : Good communication skills.

Professional appearance, dress, and attitude.

Good math skills.

Good typing skills.

Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.

TRAVEL REQUIREMENTS : Regular travel to branch locations within the division (includes out of town travel)

Dependable transportation

Overnight or multiple night stays in some out-of-town locations.

Any mileage driven outside a 25-mile radius of associates home or designated base location will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy.

Hours : Monday - Friday 8 : 00 AM - 5 : 00 PM.

40 hours per week