General Manager

The Maze is New York City’s first alcohol-free members’ social club, designed to redefine connection through intention and joy. Located in Flatiron, this sanctuary offers a New American restaurant, high-end coffee bar, stylish lounges, and flexible event spaces—all crafted to foster deep, meaningful interaction without the pressure of alcohol. Offering curated weekly programming, monthly Cornerstone Dinners, and a thriving community, The Maze is a purpose-driven space for wellness, creativity, and genuine human connection.

Role Overview :

The General Manager is the operational and cultural leader of our members-only club, responsible for overseeing all aspects of Front of House operations, team leadership, member engagement, financial performance, event execution, and overall guest experience. This role is central to cultivating a welcoming, high-touch, and consistently elevated environment for our members and their guests. Above all, they must embody and champion the club’s values, culture, and standards.

Key Responsibilities :

Member Experience & Engagement

• Build, maintain, and deepen relationships with members to foster loyalty, trust, and a sense of community.
• Serve as the primary point of contact for high-profile members, anticipating their preferences and personalizing experiences accordingly.
• Ensure all team members understand and deliver a consistently elevated level of service tailored to the needs and expectations of a discerning membership base.
• Address member concerns and special requests promptly and with discretion, ensuring ongoing satisfaction and retention.
• Create a warm, inclusive, and professional atmosphere that reflects the exclusivity and integrity of the club.

Operations & Hospitality Leadership

Team Development & Culture

Event Oversight & Club Programming

Financial & Strategic Leadership

Facilities & Brand Alignment

Qualifications :

This role involves typical physical demands : prolonged standing, walking, bending, lifting up to 50 pounds (and occasionally more), with required visual acuity for close work, color perception, and depth judgment. Reasonable accommodations are available as needed.

The Maze is an equal opportunity employer, committed to cultivating a diverse and inclusive environment where everyone feels represented and empowered to thrive.

Ready to join an inspiring mission?

Help shape a new era of hospitality—one rooted in presence, purpose, and connection.