Operations Lead

Job Description

Job Description

We're quickly growing and super excited for you to join us!

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that's had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we've gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let's do the unimaginable - let's make ads clean and cool again, with AI and modern technology.

What it's like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It's a sports team that's hyper focused on winning, collaborative internally, and competitive externally - never the other way around.

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like?

We're looking for a highly experienced Operations Lead to design, own, and scale Topsort's company-wide operating system. This is a senior, deeply cross-functional role that partners with Finance, HR, GTM, Engineering, Customer Success, Product, and Leadership. You will build the infrastructure—processes, systems, data, governance, and execution rhythms—that enable Topsort to scale smoothly from a fast-moving startup into a mature, predictable, and operationally excellent organization.

You will define how the company runs : the cadence, the workflows, the structure, and the connective tissue between teams. We are looking for someone who has operated at scale before, and who understands the complexities that come with growth.

You will :

• Build Topsort's operating cadence : weekly leadership syncs, quarterly GTM / business reviews, annual planning, all-hands, and internal communication processes.
• Design and scale cross-functional systems across Finance, HR, GTM, CS, Product, Legal, and Engineering.
• Operationalize and mature existing processes—turning strong early foundations into predictable, repeatable, scalable systems.
• Own data hygiene and internal information management, ensuring alignment across tools, teams, and functions.
• Define, track, and maintain company-wide KPIs, building visibility into business performance.
• Lead high-impact strategic projects, including security audits, financial audits, new market expansion, new entity setup, product launch operations, and company-wide initiatives.
• Architect internal infrastructure, including dashboards, documentation, SOPs, governance models, escalation paths, and workflow automation.
• Drive cross-functional execution, ensuring smooth handoffs (e.g., Sales → CS, Marketing → SDR), consistent processes, and operational clarity.
• Support executive leadership in forecasting, planning, and decision-making with structured analysis and insights.
• Manage general business administration, including compliance coordination, vendor / legal interactions, and foundational corporate operations.

What (we think) you need to be successful — but we're open to outliers too :

What We Value

Why Join Topsort

Do you sound like the right fit? Let's dive right in!