RTI Technical Support Representative - St Pete, FL

Job Description

Job Description

AVPro Global Holdings manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.

Our Saint Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A / V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you :

Additional Focus Areas :

This position will provide technical support for Remote Technologies Inc. (RTI) products and customers. The Tech Support team supports all AVPro Global Holdings brands, including AVPro Edge, AudioControl, Bullet Train, RTI, Murideo, ThenAudio, and Pro Control.

Here's what you’ll get to do :

Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A / V Field Service Technicians to provide technical support with :

Audio / Visual systems in commercial environments such as education, government, entertainment, and houses of worship

Network deployment

Networked AV-over-IP systems

HDMI and HDBaseT signal distribution

Video walls and signage systems

HDMI testing and troubleshooting equipment

Control systems, including Control4, Crestron, Elan, Q-Sys, Savant, and others

Work toward pulling information together to deliver a solution to customers.

Refer concerns about product or service failure to appropriate personnel for examination.

Occasionally travel to client locations providing technical solutions.

Occasional trade show attendance, such as CEDIA and InfoComm.

This is what we’re looking for :

Strong organizational skills and an ability to manage multiple tasks

Customer service oriented

A positive, collaborative attitude

Strong motivation to acquire new industry knowledge

Enjoy problem-solving and assisting others to arrive at solutions

Love technology

These items are a plus but not required :

Networking background or experience with networks, switches, and configurations

Significant A / V troubleshooting experience; elements of system design; use of matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution

CTS, CEDIA, ISF Certification, or similar accreditations

HDMI test equipment experience

Knowledge of control systems such as Control4, Crestron, Q-Sys, and others, including programming and troubleshooting firmware / software issues

What we offer : Paid leave benefits

Group Health & Life Insurance

Employer-paid benefits including Dental and Vision Insurance

401(k) with 4% match

Supplemental insurance

Hours / Pay :

Full-time, Monday through Friday

Shifts range between 9 a.m. and 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers)

Market-competitive hourly wage depending on experience

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