Talent.com
Senior Manager, Employee Experience Design - HR Technology
Senior Manager, Employee Experience Design - HR TechnologyT-Mobile USA, Inc. • Bellevue, WA, United States
Senior Manager, Employee Experience Design - HR Technology

Senior Manager, Employee Experience Design - HR Technology

T-Mobile USA, Inc. • Bellevue, WA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Senior Manager leads a team dedicated to transforming how employees experience work through intuitive, data-driven, and human-centered design. This role champions UX-led transformation, bringing design thinking, journey mapping, and product collaboration together to create seamless, accessible, and impactful experiences across the employee lifecycle. You’ll partner closely with Product, UX, Analytics, and HR Centers of Excellence to shape the digital strategy that modernizes how employees connect with HR and workplace tools. Your team translates employee insights into journey-driven solutions that simplify work, drive adoption, and make every interaction feel intentional and effortless. While HR technology delivery is an enabler of your work, your focus is on designing and delivering experiences people love - shaping the future of how employees engage, learn, and grow at T-Mobile.

  • This is a hybrid role (3 days / week in Bellevue, WA)

Responsibilities :

  • Define and drive a bold employee experience vision rooted in design thinking, accessibility, and user research.
  • Use journey mapping, persona development, and feedback loops to identify pain points and design for simplicity, connection, and impact.
  • Translate insights into actionable product requirements and experience roadmaps, partnering with UX, Product, and HR stakeholders.
  • Oversee business analysis and validation testing (UAT / BVT) to ensure solutions meet user needs and deliver measurable experience outcomes.
  • Partner with HR Technology teams to bring human-centered solutions to life through scalable, modern platforms.
  • Apply AI, automation, and analytics thoughtfully to personalize, simplify, and enhance digital employee experiences.
  • Develop and coach a high-performing team of Business Systems Analysts, fostering a culture of curiosity and inclusion.
  • Qualifications :

  • 7+ years of experience in employee experience, UX transformation, digital experience, or product delivery leadership.
  • Proven success in leading experience-led change or transformation programs in large or complex organizations.
  • Strong understanding of design thinking, journey mapping, user research, and accessibility standards (WCAG / ADA).
  • Demonstrated experience guiding requirements definition, UAT / BVT, and delivery readiness.
  • Skilled in collaborating with UX, Product, and Technology teams to deliver human-centered, data-driven outcomes.
  • Exposure to AI, automation, and analytics to enhance and personalize digital experiences.
  • Experience leading multidisciplinary teams and fostering a culture of innovation, curiosity, and inclusion.
  • Bachelor’s degree in Human-Centered Design, Business, Information Systems, or related field preferred.
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Travel :

    Travel Required (Yes / No) : Yes

    DOT Regulated :

    DOT Regulated Position (Yes / No) : No

    Safety Sensitive Position (Yes / No) : No

    Base Pay Range : $137,100 - $247,400

    Corporate Bonus Target : 20%

    The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

    At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location, click here .

    At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com .

    Never stop growing!

    As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!

    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

    [job_alerts.create_a_job]

    Manager Employee Experience • Bellevue, WA, United States

    [internal_linking.related_jobs]
    Executive Director, Workers' Compensation Trust & Unemployment Pool

    Executive Director, Workers' Compensation Trust & Unemployment Pool

    InsuranceJobs.com • Renton, Washington, United States
    [job_card.full_time]
    Are you a strategic, mission-driven leader ready to make a lasting impact on Washington’s public education system? We are seeking an Executive Director for the Workers’ Compensation Tru...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Strategy

    Director, Strategy

    EMC Research • Seattle, WA, United States
    [job_card.full_time]
    National Polling and Market Research firm seeks.Our mission is : to partner with our clients to solve problems through well-executed research conducted by curious and passionate strategists who expl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Clinton, Washington, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, HR M&A Integration

    Senior Manager, HR M&A Integration

    Washington Staffing • Bellevue, WA, US
    [job_card.full_time]
    Senior Manager, HR M&A Integration.At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Digital Warrior Experience Manager

    Digital Warrior Experience Manager

    Wounded Warrior Project • Tacoma, WA, United States
    [job_card.full_time]
    We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager In Training

    Manager In Training

    AutoZone • Everett, WA, US
    [job_card.full_time]
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Manager, Benefits

    Senior Manager, Benefits

    CV Resources • Bellevue, WA, US
    [job_card.full_time]
    Strong preference for Seattle, WA (hybrid or remote within the Puget Sound region).Up to ~$180K base + 40–50% bonus.Our client is a large, multi-national retail organization focused on missio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Manager, Human Resources

    Senior Manager, Human Resources

    Astound • Seattle, WA, United States
    [job_card.full_time]
    Hybrid at least 3x / week in the office.May be in any Astound West Region office including CA, OR, TX, and WA.Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to co...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote User Feedback Specialist (Hiring Immediately)

    Remote User Feedback Specialist (Hiring Immediately)

    Maxion Research • Picnic Point, Washington, US
    [filters.remote]
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPA • Mukilteo, Washington, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, HR Technology and Software Engineering

    Director, HR Technology and Software Engineering

    Blue Origin • Seattle, WA, United States
    [job_card.permanent]
    Applications will be accepted on an ongoing basis until the requisition is closed.At Blue Origin, we envision millions of people living and working in space for the benefit of Earth.We're working t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Marysville, Washington
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior HR Business Partner - Seattle, WA

    Senior HR Business Partner - Seattle, WA

    Carrix, Inc. / SSA Marine, Inc. • Seattle, WA, United States
    [job_card.full_time]
    Seattle, Washington, United States.This is a Hybrid role and consists of a combination of WFH In Person work.Essential Job Responsibilities : . The Senior HR Business Partner - Global Container role i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Sales Productivity (Remote Eligible)

    Senior Manager, Sales Productivity (Remote Eligible)

    Smartsheet • Bellevue, WA, United States
    [filters.remote]
    [job_card.full_time]
    For over 20 years, Smartsheet has helped people and teams achieve-well, anything.From seamless work management to smart, scalable solutions, we've always worked with flow.We're building tools that ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Employee Development Spec 3

    Employee Development Spec 3

    Spectraforce Technologies • Everett, WA, United States
    [job_card.full_time]
    Title- Employee Development Spec 3.The client Company's Production System Training (PST) organization is currently seeking a Mid-Level Employee Development Specialist to join their group in Everett...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. User Acquisition and Performance Marketing Manager - Mobile Games

    Sr. User Acquisition and Performance Marketing Manager - Mobile Games

    The Pokémon Company International • Renton, WA, US
    [job_card.full_time]
    Get to know The Pokémon Company International.The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is respo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Work – Product Assessments - $25-$45 per hour (No Experience)

    Remote Work – Product Assessments - $25-$45 per hour (No Experience)

    Online Consumer Panels America • Everett, Washington, US
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Human Services Director

    Human Services Director

    City of Renton Washington • Renton, WA, United States
    [job_card.full_time]
    The City of Renton is seeking a.This role will guide the development of a new community resource center, build a dedicated outreach field team, and lead staff responsible for executing CDBG funding...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]