Administrative Assistant III - Membership

Administrative Support

Provides a variety of general administrative support services to the Membership Department, including sections payment processing; maintaining sections membership records; maintaining paralegal records; processing deceased attorney records; and answering and responding to telephone calls requesting customer service, information, and assistance. Frequent contact with other departments of the State Bar, the public, and other individuals and organizations outside the State Bar.

Primary Functions

• Act as the liaison between sections and membership departments.
• Collaborate with sections department to continually improve processes and services that directly affect sections members.
• Coordinate section dues changes with IT, membership, and sections departments, and serve as contact person for the collection of sections dues.
• Process sections dues payments and promptly update / import sections membership lists.
• Work with IT department to coordinate paralegal division renewal process; import payment information received from the paralegal division; enter new paralegal division member information into the state bar membership database; apply paralegal division membership dues payments; research requests by paralegal division coordinator; and maintain paralegal division member records.
• Maintain deceased attorney records in the database.
• Process military waiver requests.
• Process monthly NCOA export and import and associated tasks.
• Process membership demographics and statistical reports.
• Take a high volume of phone calls requesting service, information, and assistance.
• Provide general information to the public and external organizations and route calls to the appropriate department / employee.
• Assist with sorting and distributing incoming mail; prepare internal and outgoing mail and packages; process return mail and address changes; and other database maintenance.
• Assist walk-in customers with payments and other general requests.
• Assist with filing, copying / scanning, special projects, and other duties as assigned.

Position Requirements

Requires high school diploma or equivalent and a minimum of two years of related work experience. Requires ability to communicate effectively by telephone, in person, and in writing with state bar members, co-workers, and the public. Must be able to respond to a high volume of telephone calls of a repetitive nature. Experience using a database software program a definite plus. Intermediate experience using Word and Excel also a plus. Must be a team player. Must coordinate with other members of the membership department to ensure phone lines are always covered. Must have excellent customer service skills or call center experience. This position is eligible for a hybrid work schedule.