Medical Support Assistant (Advanced)Department of Veterans Affairs • Lowell, MA, United States
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Medical Support Assistant (Advanced)
Department of Veterans Affairs • Lowell, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [job_card.permanent]
[job_card.job_description]Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement. THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 01 / 02 / 2026. The initial cut-off date for referral of eligible applications will be on or about October 28, 2025 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50. This position is covered by locality-based comparability pay. These positions are located at all facilities and outpatient clinics across VA Boston Healthcare System. By choosing "Boston" as a location, you will be referred if found qualified for the following locations : Causeway Street Outpatient Clinic in Boston and Jamaica Plain campus in Boston. Parking is free at all of our campuses except for the Causeway Street Outpatient Clinic in Boston. If the selectee does not take public transportation, they will be required to pay for their own parking and / or garage fees. Applicants may be referred over for consideration prior to the close date of this announcement. There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
The AMSA positions are located in multiple services at the BOSTON VA MEDICAL CENTER, located at multiple campuses. These position are full time. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends / holidays and may work tours other than their regular scheduled tour, including working evenings, nights, weekends / holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.
These positions serve as a Medical Support Assistant (Advanced) at VA Boston Healthcare Systems. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.
Duties may include, but are not limited to :
- Supports clinics regarding clinic profile management.
- Collects and updates insurance information from Veterans, family members and other eligible patients.
- Prepares correspondence and memos as needed.
- Screens / receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- Follows procedures regarding Community Care referrals.
- Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
- Enters Veterans seeking emergent / urgent care, scheduling appointments accurately.
- Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and / or geriatric patient.
Work Schedule : Monday through Friday, day shift hours, To Be Determined
Compressed / Flexible : Not Authorized
Remote : Not Authorized
Telework / Virtual : Not Authorized
Position Title / Functional Statement # : Medical Support Assistant (Advanced) / F01391
Relocation / Recruitment Incentives : Not Authorized
Permanent Change of Station (PCS) : Not Authorized
Financial Disclosure Report : Not required
Notifications :
VA Careers - Medical Support Assistant : https : / / youtube.com / embed / EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant : vacareers.va.gov / wp-content / uploads / sites / 5 / Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
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