Talent.com
Associate- Customer Support
Associate- Customer SupportSutherland • Louisville, Kentucky, USA
Associate- Customer Support

Associate- Customer Support

Sutherland • Louisville, Kentucky, USA
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Were looking for a skilled Tier-1 Support Agent to join our team and deliver exceptional technical and student service this role youll serve as the first point of contact for users seeking assistance with hardware software basic troubleshooting and academic service inquiries. Youll use your problem-solving abilities customer-first mindset and knowledge of ticketing systems to resolve issues efficiently and professionally.

  • Answer evaluate and prioritize incoming support requests across phone email and chat.
  • Provide Tier-1 troubleshooting for password resets printer setup break / fix instructions LMS access and basic technical issues.
  • Use knowledge bases support channels and trained resources to resolve user concerns.
  • Conduct user interviews to gather problem details and guide them through diagnostic steps.
  • Recognize research isolate resolve and follow up on routine issues; escalate complex cases to Tier 2 / 3 or appropriate teams.
  • Deliver student service support across :

Registrar : Registration class adjustments graduation transcripts transfer credits.

  • Admissions : Applications placement testing withdrawals.
  • Bursar / Student Accounts : Payments payment plans tuition / fees billing inquiries.
  • Financial Aid : FAFSA eligibility disbursements refunds loan / scholarship inquiries.
  • Follow established call flows to ensure complete and accurate information gathering.
  • Log all interactions in the ticketing system and maintain detailed documentation.
  • Generate standard reports such as Contact Center incident summaries.
  • Adhere to published Workforce Management schedules and adjust as business needs evolve.

    • Qualifications :

  • Experience in customer support service desk call center or technical support roles preferred.
  • Familiarity with ticketing systems and problem management tools.
  • Basic understanding of hardware software networking and LMS platforms.
  • Strong communication skills with the ability to guide users through troubleshooting steps.
  • Ability to prioritize tasks and manage multiple inquiries simultaneously.
  • Comfortable supporting both technical and student service-related inquiries.
  • Strong attention to detail with accurate documentation habits.
  • Ability to follow structured workflows scripts and diagnostic procedures.
  • Reliability and commitment to schedule adherence.
  • High School Diploma or Equivalent

    • Additional Information :

    All your information will be kept confidential according to EEO guidelines.

    EEOC and Veteran Documentation

    During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.

    At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all

    Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

    Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

    Remote Work : Yes

    Employment Type : Full-time

    Key Skills

    Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support

    Experience : years

    Vacancy : 1

    [job_alerts.create_a_job]

    Customer Support Associate • Louisville, Kentucky, USA

    [internal_linking.related_jobs]
    Remote Customer Support Associate

    Remote Customer Support Associate

    TurboTax • Louisville, KY, United States
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday4.Earn an additiona...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Otisco, Indiana, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Associate

    Customer Service Associate

    Wawa • Scottsburg, Indiana, USA
    [job_card.part_time]
    As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers. As a CSA you are proud to be part of a beloved brand that is committe...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Representative-III

    Customer Support Representative-III

    HireTalent • Louisville, KY, US
    [job_card.full_time]
    Customer Support Representative.Duration : 3 Months Location : Remote.About This Role • • • Is Growing Its Dasher Shop & Deliver Service. You Will Be Joining A Small Team Responsible For Ensuring That W...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Associate - Spencer's

    Sales Associate - Spencer's

    Spencer's • Clarksville, IN, US
    [job_card.full_time]
    Benefits include : Contest Prize Awards, 401K Plan with Company Match, Employee Assistance Program, 30% Merchandise Discount. All Bonuses, Awards and Benefits subject to qualifications and eligibilit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member - Flexible Schedule

    Team Member - Flexible Schedule

    Penn Station East Coast Subs • Shepherdsville, Kentucky, US
    [job_card.full_time]
    Penn Station East Coast Subs first arrived in Louisville in 1997 and is currently the largest franchise market in the system with continual growth planned. Employing over 250 employees, Penn Station...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Associate

    Customer Support Associate

    VirtualVocations • Louisville, Kentucky, United States
    [job_card.full_time]
    A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Associate

    Customer Service Associate

    Hertz • Louisville, Kentucky, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Responsible for first contact resolution and the customer interaction experience within the location.Immediately handles and resolves customer issues at the counter and returns with the highest lev...[show_more]
    [last_updated.last_updated_30]
    Freelance Consumer Insights Contributor (Hiring Immediately)

    Freelance Consumer Insights Contributor (Hiring Immediately)

    Earn Haus • Fern Creek, Kentucky, US
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Associate

    Customer Service Associate

    Kentucky Staffing • Louisville, KY, US
    [job_card.part_time]
    Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...[show_more]
    [last_updated.last_updated_30] • [promoted]
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Underwood, Indiana, US
    [job_card.full_time] +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Hillview, Kentucky
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Associate

    Customer Service Associate

    Indiana Staffing • New Albany, IN, US
    [job_card.full_time]
    Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Distribution Associate - Louisville, KY

    Distribution Associate - Louisville, KY

    PACCAR • Louisville, KY, United States
    [job_card.full_time]
    Begin a rewarding career as a full-time Distribution Associate!.Shift Differential for 2nd shift.Help keep the world moving by becoming a Distribution Associate at our world-class "AIR CONDITIONED"...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Lexington, Indiana, US
    [filters.remote]
    [job_card.full_time] +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Support Associate

    Remote Support Associate

    TradeJobsWorkforce • 47102 Austin, IN, US
    [filters.remote]
    [job_card.full_time]
    We have an opening for a Remote Support Associate, where you will adhere to safety guidelines and company policies, provide friendly assistance to customers and team members, and help organize and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Associate

    Customer Service Associate

    The Hertz Corporation • Louisville, KY, United States
    [job_card.full_time]
    The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent custom...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDash • Scottsburg, IN, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]