Patient Care Coordinator

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical / dental / vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75 / hour for those who test proficiently in a second language.

• This is a hybrid remote position. The selected candidate must reside in Washington State and be available to report to the office as required for meetings, trainings, or operational needs.

Job Summary :

The Patient Care Coordinator plays a key role in improving access to preventive healthcare for underserved communities while upholding HIPAA compliance. The Coordinator conducts patient outreach, contributes to workgroups and quality initiatives, and tracks productivity and program outcomes. Following training, this hybrid-remote position allows 1–2 work-from-home days per week.

MINIMUM QUALIFICATIONS :

Knowledge, Skills & Abilities

Preferred :

Education

Preferred :

Experience

Preferred :

ESSENTIAL FUNCTIONS / PERFORMANCE EXPECTATIONS :

I. Job Specific Functions / Performance Expectations

The essential functions and performance expectations described here are representative of those an employee encounters while performing the basic functions of this job. An employee may be required to perform other functions as assigned, which are not listed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions and performance expectations.

A. Job Specific Functions / Performance :

1. Conducts chart review for identifying and / or verifying open care gaps related to child health, women’s health and chronic condition management HEDIS metrics for patients enrolled in Medicaid, Medicare and Marketplace lines of business.

2. Performs patient outreach by phone, email, and text to schedule medical and dental appointments, addressing barriers to care (e.g., transportation, interpretation).

3. Communicates clearly and professionally by phone and accurately documents all messages.

4. Confirms and updates patient contact information at each interaction and assists with patient portal enrollment.

5. Coordinates interpreter services and collaborates with outside organizations to support patient needs.

6. Confirms and reschedules appointments as needed.

7. Maintains accurate records of patient outreach using Excel spreadsheets or other electronic tracking tools.

8. Tracks and reports weekly productivity, consistently meeting population health productivity goals.

9. Contributes to the development and implementation of outreach strategies and wellness campaigns.

10. Participates in Value-Based Care (VBC) quality workgroups, improvement initiatives, workflow enhancements, and standard work development.

11. Supports population health initiatives across multiple clinics.

12. Requests medical records to close care gaps, as needed

13. Adheres to attendance standards in order to perform the job functions for daily operations and / or continuity of patient care.

CHC is an Equal Employment Opportunity / Affirmative Action Employer (EEO / AA) / At-will employer.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.