Stringing Machine Technician

Job Description

Job Description

Position Overview

The Stringing Machine Technician will serve as a knowledgeable and patient point of contact for customers, assisting with troubleshooting, technical, support, and product guidance. This role requires strong communication skills, hand-on stringing experience, and the ability to deliver exceptional service. GAMMA will provide full training on our complete line of stringing machines.

Key Responsibilities

• Provide troubleshooting support to customers via phone, email, or virtual demonstrations.
• Answer technical questions and assist consumers with proper operation and maintenance of GAMMA stringing machines.
• Deliver clear, professional, and patient communication when resolving issues.
• Document customer inquiries and solutions to help improve processes and resources.
• Maintain up-to-date knowledge of all GAMMA stringing machines and tools.
• Maintain knowledge of hundreds of active machine components, and partially manage part inventory
• Collaborate with the Customer Service and Product teams to escalate complex issues when needed.

Qualifications

What We Offer

About GAMMA Sports

GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world.

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