Talent.com
Sr Technical Support Analyst
Sr Technical Support AnalystAnne Arundel Workforce Development Corporation (AAWDC) • Baltimore, MD, US
Sr Technical Support Analyst

Sr Technical Support Analyst

Anne Arundel Workforce Development Corporation (AAWDC) • Baltimore, MD, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
Description
We are seeking a Sr. Technical Support Analyst who will be part of a team of professionals who support the faculty, staff, and external registrants using the CloudCME portal; the faculty, staff, students and trainees using the New Innovations medical education management platform at the School of Medicine; and the School of Medicine staff using applications developed by the Office of Information Technology (OIT). The position provides technical support, training, vendor relations management and expertise.
The applicant must be a motivated, proactive, client-oriented team player. The candidate will be organized and provide an excellent customer service experience. Attention to detail, customer service focus, and positive work ethic a must. Position requires occasional weekend duties and overtime.
The position reports to the OIT Technical Support Supervisor.



Key Responsibilities
  • Provide end-user support and serve as primary contact for software related issues.
  • Serve as in-house expert on the New Innovations platform, CloudCME platform and other applications supported by OIT.
  • Deliver small-group and individual trainings on various aspects of the New Innovations software.
  • Work with the Office of Assessment and Evaluation and Registrar’s Office to ensure consistency and quality of data in the New Innovations platform.
  • Identify common training needs (through surveys, monitoring requests for assistance, etc.)
  • Develop and deliver small-group and individual training as needed.
  • Serve as a primary source of contact for vendor and vendor technical support.
  • Participate in user groups and vendor conferences.
  • Keep up to date with software changes and effectively communicate those changes to user communities.
  • Simulates or recreates technical issues to resolve operational difficulties.
  • Works collaboratively with other IT groups to correctly identify and address problems and restore service.
  • Provide technical assistance through ZOOM, Teams, email and the OIT ticketing system.
  • Create HTML pages, forms, links, upload images for OCME website.
  • Create, edit and publish end-user and internal documentation.
  • Other duties as assigned.


Skills, Knowledge and Expertise
  • Two years college coursework.
  • Two years work related work experience required.
  • Additional education may substitute for required experience additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
  • Two years work related work experience required. Preference given to candidates with New Innovations, CloudCME experience and pre and post graduate medical education administration.
  • Help desk or customer support on technology.
  • Training.
  • Working with database-oriented SaaS system (strongly preferred)
  • Developing and providing software training to end users.
  • Delivering training in small groups and one-on-one.
  • Experience with software systems that include surveys, assessment or evaluation.
  • Serving as liaison with technology vendors.
  • Supporting or interpreting software in a higher education setting.

[job_alerts.create_a_job]

Sr Technical Support Analyst • Baltimore, MD, US

[internal_linking.similar_jobs]
Senior SIGDEV Analyst - TS/SCI-FSP

Senior SIGDEV Analyst - TS/SCI-FSP

Jobot • Annapolis Junction, MD, US
[job_card.full_time]
We take Work-Life-Balance seriously! This Jobot Job is hosted by: Madeline Lazarus Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $100,000 - $15...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Informatica ETL Analyst — Data Warehouse Specialist

Informatica ETL Analyst — Data Warehouse Specialist

Sonsoft Inc • Owings Mills, MD, United States
[job_card.full_time] +1
A growing technology firm in Owings Mills, Maryland, is seeking a Software Developer with experience in Informatica and data warehousing.The ideal candidate should have at least 2 years of software...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Pega (Analyst)

Pega (Analyst)

SonSoft • Owings Mills, MD, United States
[job_card.full_time] +1
USA based corporation duly organized under the laws of the Commonwealth of Georgia.Software Development, Software Consultancy and Information Technology Enabled Services.At least 2 years of hand's ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Malware Analyst III (MA3)

Malware Analyst III (MA3)

Beyond SOF • Fort Meade, MD, United States
[job_card.full_time]
Salary: Up to $217,500, depending on education and experience.Security Requirements: TS/SCI with CI Poly (both active).Education: Minimum of bachelor’s degree from an accredited college or universi...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Malware Analyst on Site — Fort Meade | TS/SCI Poly

Senior Malware Analyst on Site — Fort Meade | TS/SCI Poly

Peraton • Fort Meade, MD, United States
[job_card.full_time]
An innovative national security company seeks an experienced Malware Analyst to join their team at Fort Meade.In this pivotal role, you will leverage your expertise in malware analysis and reverse ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Compliance Analyst Level 3 with Security Clearance

Compliance Analyst Level 3 with Security Clearance

Jovian Concepts Inc • Savage, MD, United States
[job_card.full_time]
Jovian Concepts LLC is looking to hire ax26nbsp;Compliance Analyst Level 3 for a great opportunity in the Annapolis Junction, MD area.A current and active TS/SCI Clearance with a MD Polygraph is re...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Sr. Cross Domain Solutions Support Specialist

Sr. Cross Domain Solutions Support Specialist

Age Solutions • Fort Meade, Maryland, United States
[job_card.full_time]
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.Prioritizing innovatio...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Sr All Source Analyst with Security Clearance

Sr All Source Analyst with Security Clearance

Anonymous Employer • Fort Meade, MD, United States
[job_card.full_time]
All Source Analyst (Prod) Senior Were hiring a Senior All Source Analyst (Production) to support mission-critical intelligence analysis.This role is for an experienced analyst who can synthesize cl...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Chinese-Mandarin Operational Language Analyst (OLA 3) - TS/SCI - Fort Meade, MD

Chinese-Mandarin Operational Language Analyst (OLA 3) - TS/SCI - Fort Meade, MD

Global Dimensions, LLC • Fort Meade, MD, United States
[job_card.full_time]
Global Dimensions is a HUBZone, service-disabled, veteran-owned small business based in Fredericksburg, VA.We are a dynamic, expanding company with opportunities in language/culture, training/educa...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Supervisory Requirements Analyst

Supervisory Requirements Analyst

US Army • Fort Meade, MD, United States
[job_card.full_time] +2
This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f.Employees occupying CES positions are in the Excepted Service and must adher...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Mid TCI Analytical Support (CI Specialist)

Mid TCI Analytical Support (CI Specialist)

ClearanceJobs • Fort Meade, MD, United States
[job_card.full_time]
Technical Ci Analytical Support (Ci Specialist).At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success.To that end, we provide employees...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Sr Logistics Analyst

Sr Logistics Analyst

Textron • Cockeysville, MD, United States
[job_card.full_time]
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators, and doers worldwide.We make things that fly, hover, zoom, and launch....[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Targeting Analyst Senior Level

Targeting Analyst Senior Level

Vickers & Nolan Enterprises • Fort Meade, MD, United States
[job_card.full_time]
Targeting Analyst Senior Level.Vickers and Nolan Enterprises (VNE) is an engineering company that provides government projects and programs with experienced and dedicated system architects, enginee...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior CI Analyst SCRM - USACIC

Senior CI Analyst SCRM - USACIC

Celestar • Fort Meade, MD, United States
[job_card.full_time]
Celestar Corporation is seeking a Senior CI Analyst SCRM to support The U.Army Intelligence and Security Command (INSCOM) under the United States Army Counterintelligence Command (USACIC) Analytica...[show_more]
[last_updated.last_updated_30] • [promoted]
Sr. CI Analyst SCRM (CI Specialist) with Security Clearance

Sr. CI Analyst SCRM (CI Specialist) with Security Clearance

Prescient Edge • Fort Meade, MD, United States
[job_card.full_time]
Prescient Edge is seeking a Sr.CI Analyst SCRM (CI Specialist) to support a Federal Government client.Please note that the availability of this position is contingent upon contract award.CI Analyst...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Analytic Tradecraft Specialist - Mid-Level

Analytic Tradecraft Specialist - Mid-Level

Bluehawk • Baltimore, MD, United States
[job_card.full_time]
Analytic Tradecraft Specialist - Mid-Level.Government and commercial entities with objectives to protect and defend our nation, citizens, natural resources, critical Infrastructure, freedoms, and h...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Technical Team Lead

Technical Team Lead

Marathon TS • Annapolis Junction, MD, United States
[job_card.full_time]
Technical Team Lead to support a federal customer.This role requires an individual with extensive hands-on technical expertise and leadership capabilities to oversee a diverse team managing critica...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Malware Analyst

Malware Analyst

Strategic Ventures Consulting Group • Fort Meade, MD, United States
[job_card.full_time]
Strategic Ventures Consulting Group.Be among the first 25 applicants.Strategic Ventures Consulting Group.Get AI-powered advice on this job and more exclusive features.Strategic Ventures Consulting ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]