A company is looking for a Senior Customer Success Manager, Fed / SLED.
Key Responsibilities
Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery
Deliver outcome-oriented QBRs / EBRs and lead success planning to align customer goals with platform capabilities
Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts
Required Qualifications
8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
Proven track record managing complex customer relationships, including executive-level stakeholders
Technical familiarity with internet and networking technologies; experience with security products is a plus
Proficiency in CRM and support tools such as Salesforce and Jira
Bachelor's degree in a technical field or equivalent professional experience
Senior Customer Success Manager • Madison, Wisconsin, United States
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