Sr. Adjuster Commercial P and C Claims

CopperPoint has an exciting opportunity for a Sr. Adjuster–Commercial P&C Claims. In this role, you will investigate, assess, reserve, and adjust first- and third-party commercial property and casualty claims promptly and objectively, while adhering to Company policies and regulatory standards. Your ability to deliver clear communication, fair resolutions, and exceptional service will help create a claims experience that not only meets expectations—but exceeds them, turning customers into lifelong advocates of CopperPoint.

Job Responsibilities:

• Evaluate and determine coverage for submitted claims and identify potential coverage issues.
• Conduct comprehensive liability claims investigations regarding moderate to high exposure accidents involving bodily injury and/or property damage.
• Set, adjust, and monitor reserves.
• Establish, review, document and maintain claims and assure progress toward resolution.
• Manage a caseload of moderate to high complexity ensuring compliance with company policies and procedures.
• Proactively maintain an electronic diary system.
• Provide prompt and professional responses to client-broker requests.
• Identify, investigate, and refer potential subrogation claims when applicable.
• Assess actual damages, negotiate loss settlements, attend hearings and mediations as needed.
• Proactively identify and communicate discovered risks to Loss Control and Underwriting.
• Participate in claims adjuster training, continuing education and team roundtables as required by department goals and applicable law.
• Provide direction, assistance, and supervision to less-experienced adjusters and assigned clerical staff.
• Manage and direct outside claims counsel. Review submitted invoices for accuracy and payment consideration.
• Generate, distribute, and maintain large loss notices.
• Assign, direct, and manage outside vendors.
• All other duties as assigned.

Qualifications/Competencies:

• High school graduate. College degree and insurance designations a plus.
• 7 years of prior insurance auto liability and/or general liability adjusting experience. Commercial adjusting experience a plus.
• Intermediate knowledge and experience with Microsoft 365 products.
• Minimum of two years handling of litigated claims.
• We are searching for someone who prioritizes customer experience. Someone who wants to satisfy all the customers’ needs fully and promptly.
• An individual who takes pride in the quality of their work, making sure that it is professional, accurate, and error-free.
• You like to work in a team environment, interact with coworkers, achieve company goals, and mentor others.
• You have a growth mindset. You want to continually improve yourself, gain education, embrace change, refine your work habits, and build your technical skills. You are open to constructive criticism and see mistakes as learning opportunities.
• You have displayed the ability to work independently and remotely, as needed, in a team environment.
• A professional utilizes effective negotiation skills.
• Prior Experience with Guidewire is helpful, but not mandatory.

Salary Range:

• $68,000.00 - $104,000.00 annually
• Compensation may vary dependent on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan).
• Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision, and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits, and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

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