Service Manager

Electrical Service Manager

The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality workmanship, excellent customer service, and efficient project completion. This role involves managing service technicians, coordinating schedules, estimating jobs, ensuring compliance with codes and safety standards, and fostering strong relationships with clients. The Electrical Service Manager plays a key leadership role in driving growth, profitability, and customer satisfaction for the company.

Team Leadership & Supervision

• Lead, mentor, and supervise service technicians and support staff.
• Conduct training on technical skills, safety practices, and customer service.
• Manage employee performance, evaluations, and scheduling.

Operations Management

• Oversee daily service operations, ensuring timely and efficient job completion.
• Review work orders, assign tasks, and monitor progress.
• Maintain accurate records of jobs, materials, and costs.

Customer Relations

• Act as the primary point of contact for clients regarding service needs, issues, and inquiries.
• Provide estimates, proposals, and recommendations for electrical service work.
• Ensure high levels of customer satisfaction through clear communication and follow-up.

Financial & Administrative Duties

• Prepare job estimates, budgets, and invoices.
• Monitor department expenses, profitability, and efficiency.
• Assist in setting and achieving sales and service goals.

Compliance & Safety

• Ensure all electrical work complies with NEC, local codes, and company standards.
• Enforce safety protocols and conduct regular safety meetings.
• Maintain licensing, permits, and certifications as required.

Qualifications & Skills

• Licensed Journeyman or Master Electrician (preferred).
• 5+ years of electrical service experience, with at least 2 years in a supervisory/management role.
• Strong knowledge of NEC, local codes, and safety regulations.
• Excellent leadership, communication, and organizational skills.
• Ability to read and interpret blueprints, technical drawings, and job specifications.
• Proficient in project management, scheduling, and estimating.
• Customer-focused with strong problem-solving abilities.
• Proficiency in business software (Microsoft Office, scheduling/dispatch software, etc.).

Benefits

• Medical, Dental, and Prescription Drug Insurance (100% of the premium covered by Miller Electric)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Short & Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k retirement and matching
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• Wellness Program

Miller Electric Company is an Equal Opportunity employer - we believe that what is good for humans will naturally be good for business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by federal, state, or local laws. Miller Electric Company will provide reasonable accommodation to applicants with disabilities where appropriate.