Assistant Manager

Job description

This position is located at 5004 Mercury Blvd, Hampton, VA 23666, and can be either part-time or full-time.

This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable. This position will be a strong team lead and provide high-quality customer service to car wash customers and employees. The Assistant Manager is accountable for the overall performance of the team during the assigned shift. The Assistant Manager will possess a strong focus on customer service, car quality, and continuous improvement and will help ensure Sam's Xpress® Car Wash makes our mark as the new benchmark for dynamic and friendly service.

Essential Duties and Responsibilities

• Foster a positive work environment that reassures open and honest dialogue, feedback, and innovation
• Motivate the car wash team to achieve their best performance through continuous coaching and development
• Communicate both verbally and in writing with all levels of employees
• Maintain accurate records and documentation as required
• Ensure adherence and compliance with all established policies, procedures, and processes
• Responsible for ensuring a professional appearance and attitude at all times
• Accountable for managing the team through opening, closing, and ongoing maintenance of the facility during assigned shift; this includes cash control procedures as part of the point of sale
• Promote sales, manage expenses, and maximize profitability
• Accountable for the overall performance of the team during the assigned shift
• Establish, demonstrate, and recognize exceptional customer service to ensure customer satisfaction
• Provide associates with the tools necessary to ensure exceptional customer experiences and interactions
• Serve as the first point of customer escalation for service-related issues, and work to reconcile customer complaints on the assigned shift. Document all complaints and communicate with the Manager
• Provide positive resolutions to challenges and / or concerns from customers
• Maintain a neat, clean, and organized overall site appearance at each location
• Other duties as assigned by the location Site Manager

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

FURTHER INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.