Patient Service Representative - 137787

UCSD Layoff from Career Appointment : Apply by 12 / 11 / 25 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under supervision, provides front desk support by performing variety of clerical and under supervision of the Practice Supervisor, the Patient Service Representative provides front desk support by performing variety of clerical and receptionist duties in support of daily patient services within clinical areas : greets patients, check in and check out procedures, appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing / monitoring petty cashdrawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

MINIMUM QUALIFICATIONS

Three (3) years previous related experience as a front desk coordinator responsible for check in / check out and scheduling of patients along with other administrative duties.

Strong knowledge of third party payors including federal, state, and private health plans.

Demonstrated computer skills / ability to work between multiple systems during calls.

Ability to work in an interactive environment.

Possess excellent customer service skills.

Ability to maintain strict confidentiality.

PREFERRED QUALIFICATIONS

• Experience in a fast paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent (walk-in clinic) or Primary Care experience.
• EPIC.

SPECIAL CONDITIONS

Pay Transparency Act

Annual Full Pay Range : $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).