IT Support Engineer L2 | Plant & Infrastructure Support (Milwaukee)

IT Support Engineer L2 | Plant & Infrastructure Support (Full-Time | 1099 Independent Contractor | 5-Year Contract)

📍 Locations :

Menomonee Falls, WI 53051

Milwaukee, WI 53201

Wauwatosa, WI 53222

🛠 Job Overview :

Axiom Technologies is seeking an experienced IT Support Engineer (L2) to provide comprehensive technical support across office environments, fabrication units, and paint shop floor systems. This role supports multiple plant locations, including Syncreon, CLI, and other affiliated facilities.

This is a long-term (5-year), full-time independent contractor role (1099).

GC Holders & US Citizens preferred.

If interested, please email your resume to talentacquisition.us@axiomtechnologies.com

Key Responsibilities

Provide L2 support for Windows, macOS, and core infrastructure services.

Troubleshoot and resolve issues across office systems, fabrication areas, and paint shop floor environments.

Deliver on-site network support, including network hardware replacement and basic troubleshooting.

Support SCCM environments and assist with Microsoft Intune configurations.

Remediate vulnerabilities across shop-floor machines and workstations.

Manage IT hardware lifecycle : shipments, returns, replacements, and asset inventory.

Configure and troubleshoot printers, scanners, and other peripherals.

Participate in plant leadership calls to provide IT updates and support initiatives.

Assist with patching activities and attend weekly change management calls.

Follow ITIL processes, operational standards, and service delivery expectations.

Maintain detailed documentation for workflows, processes, and procedures.

Escalate critical issues to Plant Leadership and the Major Incident Management (MIM) team.

Coordinate with hardware vendors during site visits and plant activities.

Preferred Skills & Experience

Strong troubleshooting skills, ideally in a manufacturing or plant environment.

Hands-on experience with SCCM, Intune, and vulnerability management tools.

Good understanding of networking fundamentals.

Excellent communication skills to collaborate with leadership teams, vendors, and cross-functional departments.