Customer Service Representative

Customer Service Representative

Mr. Rooter of Baltimore is seeking an energetic and customer-focused Customer Service Representative to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians.

If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you!

Schedule (Alternating Every Other Week)

Week 1

• MondayFriday: 3:00 PM 8:00 PM
• Saturday: 8:00 AM 7:00 PM
• Sunday: 8:00 AM 12:00 PM Total: 40 hours

Week 2

• Monday (Thursday Off) or Work (Sunday Off)
• Friday: 7:30 AM 7:00 PM
• Saturday: 8:00 AM 7:00 PM
• Sunday: 8:00 AM 10:30 AM Total: 40 hours

Key Responsibilities

• Answer incoming calls in a professional and courteous manner
• Schedule and coordinate service calls based on customer needs
• Communicate schedule changes or delays with customers and technicians
• Use customer development techniques via phone, email, mail, and personal contact
• Perform additional duties as needed

Job Requirements

• Strong verbal and written communication skills
• Minimum typing speed of 55 WPM
• Detail-oriented with strong data entry skills
• Positive attitude and strong work ethic
• Team player who can also work independently

Benefits

• Benefits package available

Compensation: $24.00 per hour