Mgr, Brokerage Admin

Mgr, Brokerage Admin

The Manager, Brokerage Administration provides leadership, oversight and direction with the daily procedures of the Brokerage Department in Arizona. This role is responsible for processing closed sales transactions and contracts, calculating and verifying commissions, reconciling brokerage accounts, and ensuring timely and accurate transaction completion. The position also provides support and work direction to the file review team and supports sales associates and branch management by reviewing transaction files, ensuring adherence to brokerage policies and regulatory requirements.

Job Duties and Responsibilities (Essential Job Functions)

• Oversee brokerage staff and daily departmental operations to ensure accurate processing of transaction files and compliance with company policies and regulatory requirements.
• Provide work direction, training, and guidance to staff; serve as a liaison with branch management and internal departments.
• Identify operational issues, inconsistencies, and risks; initiate corrective actions and recommend improvements to processes and procedures.
• Apply organizational policies and ensure adherence to departmental standards and workflows.
• Monitor system entries to ensure accuracy and completeness; maintain and update transaction forms within the paperless system and communicate changes to managers and sales associates.
• Process closed sales transactions and contracts, including calculating, verifying, entering, and distributing commission payments.
• Process reimbursements, rentals, referrals, and open contract cancellations in the back-office system.
• Support the file review team and branch management by conducting daily reviews of open sales and lease transactions to ensure timely file reviews and regulatory compliance from listing through close of escrow.
• Maintain files, records, and reports; complete month-end and other required account reconciliations.
• Respond to commission-related inquiries, research and resolve discrepancies, and provide guidance to staff on transaction document processing.
• Partner with branch managers to ensure accurate compensation agreements in accordance with established guidelines.
• Coordinate office equipment maintenance and office supply inventory as needed; manage mail distribution, copying, and filing.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations

Qualifications

Education :

Experience :

Knowledge and Skills :

This job description is intended to be a general guideline for applicants, employees and managers. Management reserves the right to modify job responsibilities, expectations and qualifications. Actual position responsibilities may vary. Refer to position supervisor or human resources for specific duties and performance expectations.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer