Japanese Bilingual Sr. IT User Support Specialist

Sr. IT User Support Specialist (Japanese Bilingual)

Office Location : New York, NY

Division : Customer Support Division

Work Style : Hybrid – Min. 3 days per week in the office / Or more days to work at office for the demands

FLSA Status : Exempt

Salary Range : $85,000- 90,000 per year

Target Bonus : 6% (depending on company, division or individual performance)

Working Hour : Monday to Friday @9 : 00- 17 : 00

Full Benefits : Health, Dental, Vision insurance, 401K, PTO etc.

Experience Range : Over 5 years

Accountabilities :

• Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills.
• Participates in the design, testing and deployment of client configurations throughout the company.
• Consults with end-users to determine the most effective use and control of the end user H / W, S / W, system functionality and support functions based on own knowledge and experience.
• Develops documents, design, analyze, modify and test programs based on and related to specifications.
• Develops training programs and materials as well as user instruction to improve business operations.

Knowledge and Skills Required :

Bilingual