Customer Support Specialist

Customer Support Specialist

SKELAR is a venture builder that creates international IT product companies following the rules of global venture investment. Together with co-founders, we assemble strong teams to launch IT product businesses and succeed in global markets.

We are currently looking for a Customer Support Specialist in one of our businesses.

Brighterly is a startup building an online school for learning mathematics for children in English-speaking countries. We are already in the top 10 educational platforms for online math tutoring in the US market!

In three years of the project, we : Reached 13,000+ lessons / month. Started with 3 tutors, now there are 300+; Gathered a team of 60 professionals; Built a personalized educational platform for students and their parents.

Main challenges for the Customer Support Specialist position : Live chats with clients and tutors : resolving online requests during shifts; Ticket processing : reviewing inquiries and finding solutions; Proactive calls : contacting clients to resolve problematic issues; Matching : selecting a relevant tutor on the platform based on client needs.

The role of a Customer Support Specialist is a great opportunity to be a key link between clients and the platform, promptly resolving issues and creating a positive learning experience.

Work schedule : evening / night shifts (from 18 : 00 to 02 : 00 Kyiv time)

What is important for us : Experience in support / customer service (Western markets) or a desire to switch to IT (experience communicating with newbies); Readiness to communicate in English both in chats and by phone (advanced level); Multitasking, quick adaptation, and attention to detail

It would be a plus : experience with CRM, Desk systems, and Omnichannel.

Support at Brighterly is : 14 agents divided into 2 teams, each with its own team lead (you will be part of one of the teams); Opportunity to quickly learn and work with a strong team of experts not only within support but also with other teams like sales, billing, retention, tutor support; Opportunity to grow quickly as we actively scale; Opportunity to help children with their school learning (nice to understand that you are making the world better); Flexible schedule that can be adapted to your lifestyle.

In addition to businesses, we are developing SKELAR foundation our own charitable foundation created by company employees. Within the initiative, we create and fund projects that help overcome the consequences of war and rebuild Ukraine.

We plan to continue developing tech businesses, conquering global markets, and working for the victory of Ukraine ????????

For this, we have created all the possibilities within our venture builder : 8 infrastructure teams that help startups with any questions : from recruitment to finance and legal issues; Community of founders who have already launched more than one business and can share practical experience; Internal clubs for professional directions : marketing, development, finance, recruiting; Trainings, courses, attending conferences; Medical insurance and corporate doctor.