Partner Success Manager

Job Description

Job Description

About impact.com

impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com :

Impact.com is transforming the way brands and partners grow together. Our supply-side ecosystem is expanding rapidly with new monetization opportunities including Retail Media, Amazon Seller, Lightning Pay, Spot Commerce Media, and more. To support this scaled evolution, we are building a dedicated partner Success function to ensure adoption, onboarding, activation, and sustained growth of these high-impact initiatives.

We are seeking a Partner Success Manager (Supply Side) to lead the post-introduction journey for publishers engaging with new impact.com initiatives, acting as their enablement owner, technical advocate, and strategic partner.

This role will work cross-functionally with Publisher Development, Product, Engineering, Retail Media and regional Partner Success teams to operationalize programs, drive adoption, optimize publisher outcomes, and unlock incremental GTV across our supply-side ecosystem.

What You'll Do :

• Responsible for the end-to-end onboarding, enablement, and ongoing support for publishers adopting new initiatives. Including Amazon Seller
• Deliver hands-on support including education, integration guidance, troubleshooting, product demonstrations, and performance insights
• Collaborate with Publisher Development to ensure seamless transition from interest to implementation
• Partner with key stakeholders in Product and Product Marketing to build scalable playbooks, onboarding flows, and enablement resources
• Log technical issues, feature feedback, and enhancement requests with product and engineering through structured internal workflows (e.g., Jira)
• Partner closely with Solutions / Implementation Engineering to support deeper technical needs
• Monitor and report on publisher adoption, engagement, satisfaction, and revenue impact
• Drive execution of global rollouts and new initiative pilots, ensuring consistent support experiences across regions
• Champion publisher insights internally to influence roadmap decisions and operational improvements.

What You Bring :

Nice to Have

Team + Role Context

Why This Role Matters

Salary Range : $100,000 - $110,000 per year, plus an additional 10% Variable Commission Plan ($10,000-$11,500) and generous stock (RSU) award.

Benefits and Perks :

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy / maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_NewYork_NewYork