Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in ensuring customers receive outstanding support and assistance. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service in a non-profit setting.

Responsibilities:

• Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and efficiency.
• Handle order entry tasks with accuracy and attention to detail.
• Provide clear and effective solutions to customer concerns, ensuring their satisfaction.
• Manage inbound and outbound calls to address customer needs and resolve issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and experiences.
• Stay informed about organizational policies and updates to provide accurate information.
• Assist customers with navigating services and resources offered by the organization.
• Ensure timely follow-up on unresolved inquiries and provide updates as needed.

Requirements:

• Proven experience in a call center or customer service role.
• Strong skills in handling inbound and outbound calls effectively.
• Proficiency in order entry and maintaining accurate records.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with basic computer systems and customer service tools.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Prior experience in a non-profit organization is a plus.