Application Support Analyst

Job Title: Application Support Analyst

Job Location: Nashville, TN (onsite)

Job Type: Contract 12+ Months

Project description:

You'll be working for Application Support & Reliability AM in Nashville, United States. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility

Responsibilities:

Have you supported large scale production systems? We're looking for an application support analyst to:

• Provide technical support for business users on a variety of technology issues.
• Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• Coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• Ensure supportability and quality are maintained with the introduction of production changes

Skills

Must have

• Ideally 3+ years of hands-on experience with support background across multiple operating systems
• Working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• Good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• Track record of influencing senior IT stakeholders and business partners
• Confident communicator that can explain technology to non-technical audiences
• Capable of understanding client needs and translating this into products and services