Process Manager

Job Description

Job Summary :

Our client is seeking a Process Manager to join their team! This position is located in Richmond, Virginia.

Duties :

• Manage the event and issue lifecycle, including timely scoping of breakdowns (anomalies) and record creation in Fuse, using established processes and standards
• Partner with VRM, Legal and Compliance partners to understand risk exposure from breakdowns to provide guidance to the business on customer recovery, containment, and remediation
• Guide business partners through root cause analysis to ensure breakdowns are fully understood and to influence sustainable containment activities to prevent similar future breakdowns
• Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals / timelines are met, escalating when appropriate
• Assist with research and problem-solving as needed to support business partners
• Provide Fuse training and development for teammates and others, as necessary
• Identify and drive continuous process improvement opportunities to streamline issue / event management lifecycle
• Analyze data to proactively identify risks and trends and provide business areas with actionable insights
• Prepare reporting for Executive Leadership
• Support risk assessments and related activities such as : Process Level Assessments, Risk and Control Self-Assessments, etc.
• Participate in risk forums and contribute to continuous improvement of risk management practices
• Support other risk management efforts as may be necessary, such as audits and regulatory exams

Desired Skills / Experience :

Benefits :

The approximate pay range for this position is between $31.00 and $45.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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