Administrative Front Office Coordinator - Infusion / Oncology

Position Overview

This role offers a warm and welcoming first impression to patients and guests, ensuring a smooth and efficient patient experience. You will collaborate closely with clinical teams and business offices to optimize patient flow, minimize wait times, and enhance overall satisfaction. Front office duties rotate periodically to maintain engagement and effectiveness.

Key Responsibilities

• Maintain a safe, clean, and compliant work environment, adhering to safety and infection control standards.
• Rotate through various front office assignments as scheduled by management, including coordinating peer discussions.
• Manage phone communications and voicemail promptly.
• Process incoming and outgoing faxes efficiently.
• Complete recall lists in a timely manner.
• Protect patient confidentiality at all times, ensuring HIPAA compliance and displaying the Notice of Privacy Practices.
• Assist patients with form completion when needed.
• Coordinate new patient appointments, ensuring all necessary records are obtained beforehand.
• Update patient demographic information and register new patients in the Practice Management system.
• Verify insurance eligibility, collect and scan identification and insurance cards, and obtain necessary signatures on financial and privacy forms.
• Collect co-pays, deductibles, and balances due.
• Enter required MACRA measurements into the electronic health record (EHR) system upon patient arrival.
• Prepare patient records and packets for infusion visits, verify eligibility, and create financial identification numbers.
• Coordinate follow-up appointments and ensure prior authorizations and orders are current.
• Process medical records requests and manage transcribed documents for physician signatures.
• Perform additional duties as assigned.

Qualifications

Education

Certification

Successful candidates must pass a physical evaluation, drug screening, and background checks prior to employment. This position is located in a regional healthcare setting within the Pacific Northwest, serving diverse communities with compassionate care.