Loss Mitigation QC Specialist

A company is looking for a Loss Mitigation QC Specialist.

Key Responsibilities

Audit files and verify calculations for compliance with guidelines and regulations

Perform quality control reviews of modification documents and approval / denial decisions

Monitor call recordings and complete Call Quality scorecards to identify improvement opportunities

Required Qualifications

High school diploma or equivalent; college courses or a bachelor's degree preferred

Minimum of five years of back-office mortgage servicing and loss mitigation experience

Strong knowledge of mortgage loan documents and related regulatory requirements

Ability to work in an emotionally demanding role with professionalism

Proficiency in Microsoft Word, Excel, Outlook, and familiarity with document retention software