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Customer Relations Specialist
Customer Relations SpecialistCompass Health Network • Columbia, MO, US
Customer Relations Specialist

Customer Relations Specialist

Compass Health Network • Columbia, MO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.

  • Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.

Schedule : Monday - Friday, 40 hours weekly.

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

  • Greet patients and provide excellent customer service at every visit
  • Manage appointment check-in / check-out, including verifying insurance and demographics
  • Collect co-pays and complete necessary paperwork
  • Answer phones, direct messages, and assist with scheduling
  • Keep the front office and waiting areas organized and welcoming
  • Enter data accurately into electronic health records (EHR)
  • Travel to nearby clinic locations as needed
  • Maintain strict patient confidentiality and follow HIPAA guidelines
  • Requirements, Skills, Knowledge and Expertise

  • High School / GED preferred
  • Work Experience / Training / Additional Requirements :

  • At least one year of customer service experience required
  • A valid driver's license and agency-established minimum automobile coverage required
  • You’ll Be A Great Fit for This Role if You :

  • Love being the first point of contact and creating a positive first impression
  • Are comfortable working in fast-paced, people-focused environments
  • Stay organized and calm while juggling phones, appointments, and walk-ins
  • Enjoy variety in your schedule and are willing to travel to different office locations
  • Can learn multiple systems and procedures across different types of care
  • Communicate clearly and respectfully with clients, families, and team members
  • Retention bonuses paid as per bonus policy; exclusions may apply.
  • IND2

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