To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.
- Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!
Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule : Monday - Friday, 40 hours weekly.
Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.
As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.
Key Responsibilities
Greet patients and provide excellent customer service at every visitManage appointment check-in / check-out, including verifying insurance and demographicsCollect co-pays and complete necessary paperworkAnswer phones, direct messages, and assist with schedulingKeep the front office and waiting areas organized and welcomingEnter data accurately into electronic health records (EHR)Travel to nearby clinic locations as neededMaintain strict patient confidentiality and follow HIPAA guidelinesRequirements, Skills, Knowledge and Expertise
High School / GED preferredWork Experience / Training / Additional Requirements :
At least one year of customer service experience requiredA valid driver's license and agency-established minimum automobile coverage requiredYou’ll Be A Great Fit for This Role if You :
Love being the first point of contact and creating a positive first impressionAre comfortable working in fast-paced, people-focused environmentsStay organized and calm while juggling phones, appointments, and walk-insEnjoy variety in your schedule and are willing to travel to different office locationsCan learn multiple systems and procedures across different types of careCommunicate clearly and respectfully with clients, families, and team membersRetention bonuses paid as per bonus policy; exclusions may apply.IND2