General Manager

Job Description

Job Description

Overview

We’re looking for an experienced, hands-on General Manager to lead daily operations at our pizza restaurant. This role requires someone who can manage people, maintain high food-quality standards, deliver an excellent customer experience, and ensure efficient day-to-day operations.

Key Responsibilities

Operational Leadership

Oversee daily restaurant operations, including opening and closing duties.

Ensure all prep, cooking, cleaning, and safety procedures are followed.

Monitor food quality, portion control, and consistency across all menu items.

Manage inventory, place orders, and minimize waste.

Maintain a clean, organized, and safe restaurant environment.

Team Management

Hire, train, schedule, and supervise staff (kitchen and front-of-house).

Provide coaching, performance feedback, and support to team members.

Ensure proper staffing levels during peak and off-peak hours.

Foster a positive, team-oriented workplace culture.

Customer Experience

Ensure guests receive outstanding service at all times.

Handle customer issues, complaints, and special requests professionally.

Monitor dining and takeout flow to ensure quick and accurate service.

Financial & Administrative Duties

Manage labor costs, food costs, and inventory to meet profit goals.

Review daily sales, cash handling, and reporting.

Assist with budgeting, forecasting, and cost-control strategies.

Coordinate with vendors, maintenance, and service providers as needed.

Compliance & Standards

Ensure compliance with all health and food-safety regulations.

Maintain restaurant, equipment, and kitchen according to established standards.

Implement company policies, procedures, and operational guidelines.

Qualifications

Required

2–3+ years of restaurant management experience (pizza experience a big plus).

Strong knowledge of food safety, kitchen operations, and staff management.

ServSafe certification or similar (or willing to obtain).

Preferred

Experience working with POS systems and online ordering platforms.

Previous experience in fast-paced, high-volume settings.

Ability to train staff on pizza-making and food-prep standards.

Excellent leadership, communication, and problem-solving skills.

Ability to multitask and remain calm under pressure.

Strong organizational and time-management abilities.

Basic understanding of budgeting, inventory control, and scheduling.

Availability to work evenings, weekends, and holidays as needed.

Company Description

We are a locally owned pizza restaurant specializing in gourmet, handcrafted pizzas. We take pride in doing things the right way — our dough is made fresh from scratch every day, and our pizza sauce is crafted in-house using high-quality ingredients and authentic recipes. Our commitment to freshness, consistency, and great customer service is what sets us apart and keeps our guests coming back.

Company Description

We are a locally owned pizza restaurant specializing in gourmet, handcrafted pizzas. We take pride in doing things the right way — our dough is made fresh from scratch every day, and our pizza sauce is crafted in-house using high-quality ingredients and authentic recipes. Our commitment to freshness, consistency, and great customer service is what sets us apart and keeps our guests coming back.