Senior Trainer, Customer SuccessVirtualVocations • Buffalo, New York, United States
Senior Trainer, Customer Success
VirtualVocations • Buffalo, New York, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Sr. Trainer - Customer Success Operations.
Key Responsibilities
Lead and facilitate onboarding and continuing education courses for Customer Support Specialists and Client Relationship Managers
Evaluate trainee performance, provide actionable feedback, and refine training content regularly
Collaborate with operational leadership to identify training needs and develop plans to address knowledge gaps
Required Qualifications
BA degree or equivalent practical experience
5+ years of experience in teaching, training, or a related field
Understanding of SaaS business motions and the customer lifecycle
Proven track record of meeting and exceeding team objectives
Experience with Salesforce, Docebo, Google Drive, and other LMS systems is a plus
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