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Office Manager (Bilingual)
Office Manager (Bilingual)TBG | The Bachrach Group • Merrick, NY, United States
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Office Manager (Bilingual)

Office Manager (Bilingual)

TBG | The Bachrach Group • Merrick, NY, United States
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Office Manager (Bilingual)

Location : Merrick, NY

Salary : $60,000–$80,000 (DOE)

About the Role

A busy, fast-paced window manufacturing company in Merrick, NY is seeking an experienced, highly organized Bilingual Office Manager to oversee day-to-day office operations, support production teams, and ensure smooth workflow across the organization.

This role requires a quick learner with strong math skills , excellent phone communication , and the ability to take charge , problem-solve, and manage multiple priorities.

Spanish fluency is required, and prior manufacturing or production environment experience is strongly preferred.

Key Responsibilities

Office & Administrative Management

  • Oversee daily office operations to ensure efficiency and productivity.
  • Learn and master the company’s proprietary computer system (training provided).
  • Manage heavy incoming phone volume; handle customer inquiries, scheduling, and issue resolution.
  • Maintain organized digital and physical filing systems.
  • Monitor and order office supplies, materials, and equipment as needed.

Customer Service & Communication

  • Serve as a primary point of contact for customers, vendors, and internal teams.
  • Address day-to-day customer issues, complaints, and service requests promptly and professionally.
  • Coordinate with sales, production, and installation teams to ensure accurate and timely information flow.

    • Production & Manufacturing Support

  • Communicate with production supervisors to ensure orders, timelines, and specifications are accurate.
  • Review work orders, measurements, and specifications to ensure accuracy (strong math skills required).
  • Track production schedules and notify customers of expected timelines or delays.
  • Assist with quality checks on paperwork, order accuracy, and scheduling.

    • Leadership & Workflow Coordination

  • Delegate tasks to administrative staff or supporting team members as needed.
  • Oversee onboarding and training of new office staff.
  • Ensure all departments have what they need to meet deadlines and daily goals.
  • Identify workflow inefficiencies and recommend improvements.

    • Accounting & Reporting Support

  • Assist with basic bookkeeping tasks such as invoicing, purchase orders, and payment tracking.
  • Reconcile order documents, delivery confirmations, and related paperwork.
  • Generate daily, weekly, and monthly reports for leadership regarding operations, orders, and office performance.

    • Compliance & Safety

  • Maintain office compliance with company policies, safety guidelines, and manufacturing regulations.
  • Support HR duties including attendance tracking, maintaining employee records, and scheduling.

    • Required Skills & Qualifications

  • Fluent in Spanish (required).
  • Strong math skills for measurements, order checks, invoicing, and production-related review.
  • Experience handling heavy phone traffic and customer service.
  • Proven ability to multi-task , delegate , and work under pressure.
  • Strong problem-solving skills and the ability to take charge in fast-moving situations.
  • Proficiency with computers; ability to learn new systems quickly.
  • Prior experience in a manufacturing, construction, or production office strongly preferred.
  • Excellent organizational, communication, and leadership skills.
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    Office Manager • Merrick, NY, United States

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