Strategic Client Engagement Manager (CA)

As a Strategic Client Engagement Manager, you will serve as an on-site consultant and trusted advisor, working directly within the client's office to foster strong relationships and drive engagement. Your role will focus on understanding the client's goals, particularly in support of BevAlc suppliers and brands, and providing expert guidance on local marketing strategies. You will play a key role in ensuring platform adoption and maximizing utilization, resulting in an increase in orders and sales, while also helping the client leverage best practices to achieve their business objectives.

Key Responsibilities

• On-Site Client Engagement : Serve as a dedicated resource within the client's office, fostering a strong partnership and acting as the primary liaison for platform-related needs.
• Consulting & Best Practices : Provide proactive expert recommendations on local marketing activities, aligning strategies with the client's goals and industry best practices.
• Goal Alignment & Strategy : Maintain a deep understanding of the client's objectives in relation to BevAlc suppliers, ensuring all recommendations and support align with these goals.
• Platform Adoption & Utilization : Drive engagement with the platform by training and educating users, identifying opportunities for optimization, and ensuring high levels of utilization.
• Performance Insights & Recommendations : Analyze platform usage and marketing performance data to identify areas for improvement and present actionable insights to the client.
• Stakeholder Collaboration : Work closely with internal teams and client stakeholders to streamline communication, ensure alignment on initiatives, and enhance overall satisfaction.
• Training & Enablement : Lead in-person training sessions, workshops, and hands-on support to empower the client's team with the knowledge and tools they need for success.
• Problem-Solving & Support : Proactively identify challenges, troubleshoot issues, and provide solutions to ensure seamless client experiences.

Qualifications & Skills

This is an exciting opportunity for a strategic thinker who thrives in a client-facing role, enjoys problem-solving, and is passionate about driving marketing success. If you're a results-driven professional who excels at building relationships and enabling platform adoption, we'd love to hear from you!