Product Support Sales Representative

Job Description

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Product Support Sales Representative

Posting Start Date : 12 / 10 / 25

Job Location (Short) :

Las Vegas, Nevada, USA, 89030

Requisition ID : 34556

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

Join Komatsu as a Product Support Sales Representative, where you'll be at the forefront of supporting product support and construction equipment sales across Las Vegas, NV. This dynamic role places a strong emphasis on the sales of construction equipment parts, service, and attachments, while also providingproduct within the greater Las Vegas market. You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services.

Your role will be vital in establishing and nurturing relationships within your assigned territory with civil contractors, excavation companies, etc., positioning you as a trusted advisor and key communicator for our customers. Successful candidates will demonstrate a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. Ideally, candidates will have a minimum of two years' experience in the heavy equipment industry, bringing valuable insights to the role.

Key Job Responsibilities

• Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and undercarriage services.
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM and CDK systems
• Possess and apply knowledge of equipment attachments to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting New, Used, and All Makes opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Maximize profit margins and discretionary income by leveraging Komatsu's parts and service initiatives.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Participate in relevant local trade association activities to enhance professional networking and visibility.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned.

Qualifications / Requirements

Additional Information

Working Conditions

Education and Experience

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $50,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com .

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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