CSR / Dispatcher

Benefits:

• 401(k)
• Bonus based on performance
• Free food & snacks
• Health insurance
• Vision insurance

CSR / Dispatcher (Dispatcher-Heavy) Full TimeService with a smile, the Hippo style!


Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation we want you on our team!

We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew welcome to Soo Hipp Plumbing.

Position Details

• Role: CSR / Dispatcher (majority dispatching)
  
  
• Schedule: Full-Time, 3040 hours/week
  
  
• Hours: 9:00 AM 5:00 PM
  
  
• Location: In-office (not remote)
  
  

What Youll Do

• Answer inbound customer calls with friendliness and professionalism
  
  
• Book jobs accurately using ServiceTitan or Housecall Pro
  
  
• Dispatch technicians based on skillset, schedule, location, and urgency
  
  
• Manage the tech capacity board daily
  
  
• Send appointment confirmations and follow-up messages
  
  
• Take payments and assist with invoicing
  
  
• Make outbound calls for memberships & maintenance reminders
  
  
• Follow up on open estimates and pending approvals
  
  
• Assist with customer recovery calls and review management
  
  
• Contribute to a smooth, organized office workflow
  
  

Requirements

• 2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required)
  
  
• Experience using ServiceTitan or Housecall Pro
  
  
• Strong multitasking and time-management skills
  
  
• Comfortable working in a fast-paced environment
  
  
• Excellent phone voice with a friendly, warm presence
  
  
• Strong computer skills and the ability to learn quickly
  
  
• Must be detail-oriented, a strong communicator, patient, coachable, and a natural problem solver
  
  
• Family-oriented values and a desire to support a positive team culture
  
  

Benefits

• Paid Time Off (PTO)
  
  
• Paid Holidays
  
  
• Medical & Dental Benefits
  
  
• Bonuses
  
  
• Supportive, family-oriented team environment
  
  
• Growth opportunities as our company continues expanding
  
  

Why Join Soo Hipp Plumbing?


We dont just fix plumbing we deliver Hippo-style service: kind, reliable, upbeat, and committed to excellence. Youll join a team that celebrates wins, supports each other, and takes pride in serving the community.

If you want to be part of a company where your skills matter and your energy makes a difference, apply today!