Dispatch Manager

Dispatch Manager

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.

Essential duties and responsibilities include :

• Operational Leadership and Performance : Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance
• Team Leadership and Development : Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts
• Customer and Internal Communication : Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity
• Safety and Compliance : Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns
• Performance Monitoring and Analysis : Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction
• Cross-Functional Collaboration : Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion
• Continuous Improvement : Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability
• Availability : Maintain flexibility to support 24 / 7 operations and ensure appropriate coverage during off-hours or unplanned events
• Accountability and Reliability : Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements :

Preferred qualifications :

CRST Core Value : Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement : CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.