Customer Service / Pharmacy TechnicianHireTalent - Staffing & Recruiting Firm • Lake Mary, FL, US
Customer Service / Pharmacy Technician
HireTalent - Staffing & Recruiting Firm • Lake Mary, FL, US
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]2+ years process improvement experience Quick learner with strong retention High attention to detail Strong teamwork and collaboration 3+ years customer service support for inside / outside sales Advanced MS Office skills (Excel, Outlook, Word, OneNote); preferred : SharePoint, SAP, BO, Salesforce E-Comm platform support experience Excellent communication and problem-solving skills Logistics experience a plus Professional, organized, and detail-oriented High school diploma required Bachelor’s degree preferred
Job Description
Position : Customer Service / Pharmacy Technician
Duration : 6-month contract (possible extension + overtime)
Work Model : Hybrid — 3 days onsite, 2 days WFH (must live near Lake Mary, FL)
Overview
Seeking a Sales Administration Analyst to support Specialty Pharmacy / AIC / HS partnerships through customer communication, onboarding, issue resolution, and process improvement. This role manages shared mailboxes, provides SME support, ensures accurate sales transactions, and partners with internal / external teams to strengthen customer relationships.
Key Responsibilities
- Lead customer communication via phone / email for onboarding, troubleshooting, account setup, returns, credits, and pricing.
- Manage and support internal and external customer groups.
- Serve as SME for Specialty Pharmacy partnerships and assist process improvements.
- Oversee shared mailboxes and maintain service standards.
- Support reporting reviews, cross-functional meetings, and resolve customer pain points.
- Assist with order management, logistics coordination, and Windows-based applications.
Top Skills
Qualifications
Education
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