AI Delivery Support Manager

Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you’re excited by the opportunity to create meaningful impact, we’d love to hear from you.

Who we are

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our AI Delivery Support Manager you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

How you will create impact

As an AI Delivery Support Manager at AIG, you will help lead development, delivery and ongoing support of innovative AI solutions, helping AIG to become a leader in applying AI & Generative AI to solve complex business challenges. This is an exciting opportunity to shape a newly formed team with the resources and support to explore fresh, creative approaches. With your expertise, we’ll transform how data drives innovation, creating smarter, more efficient, and personalized solutions that set new standards for the industry.

Your responsibilities include

• Lead a team of 5 or more internal and/or external team members to develop, test, deploy lead production support activities of advanced analytics and AI products.

• Manage team activities using Agile delivery methodology via a Rally delivery platform, including writing and approving user stories.

• Oversee multiple products and use cases and a quickly expanding user community.

• Design and implement appropriate management and governance practices to ensure the team is delivering to high service level standards.

• Proactive issue and risk management helping to avoid or mitigate schedule, scope and cost overruns wherever possible.

• Support production defect root cause analysis, resolution and/or feedback loop to improve ongoing development efforts across the product development effort.

What is needed to be successful

• Excited by the opportunity to learn and grow in new skills in cutting edge technologies such as AI and GenAI

• Experience managing a product support team including rollout of the product, responding to production support issues, ongoing release management of new product enhancements.

• Experience with complex transformations that requires strategic thinking and ability to manage difficult development efforts.

• Metric-oriented, with a track record of delivering value add solutions, data driven decision maker who utilizes data to direct decision making.

• Experience in successfully delivering in Agile development methodologies (e.g., Scrum, Kanban) ideally as a practitioner, Scrum Master or a Release Train Engineer.

• Experience with development in Palantir Foundry, Palantir AIP, Snowflake, AWS SageMaker or others with AI/ML and cognitive services from a cloud provider.

• Demonstrated excellent problem-solving abilities, in a practical way, to balance between addressing root cause and introducing changes in fast order.

• A track record of successfully developing and delivering analytical solutions.

• You have strong technical experience in data engineering, programming, analytics or delivering scalable data solutions in complex environments.

You are expected to have:

• BA/BS degree

• 10+ years of data & analytics delivery leadership and product management experience with AI/ML driven products or services.

• 2+ years of insurance or financial services industry experience preferred.

• Ability to travel as needed

Veterans are encouraged to apply.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

IT - Information Technology

AIG PC Global Services, Inc.